Customer Service Officer (Life Insurance) 

 Core Responsibilities

• Participate in the hotline to take calls from customers and answer their questions
• Make out bound calls to customers to ensure we comply with regulations
• Handle different types of Policy Alterations and Policy Servicing on different types of products efficiently and effectively, such as rider addition, lapse, surrender and reinstatement.
• Deliver quality customer service and handle enquiries or complaints through multiple channels including letters, telephone calls and emails.
• Prepare policy endorsements and contract provisions for policy changes.
• Participate in company projects as necessary, including the testing of new systems and  products. 
• Help to design and update manuals, procedures, documentation and reports
• Recommend changes to procedures/processes and participating in their implementation.
• Develop and maintain an accurate filing system for the division. 

Qualifications / Experience

• University graduate preferred.
• At least 3 years experience in the life insurance industry preferably Customer Service, with exposure to various type of policy alterations including fund-related transactions and  with good knowledge of investment products.
• Can deal with customers face to face or on the phone.
• Good command of both written and spoken English and Chinese.  Good Mandarin will be an asset.
• Good knowledge of Microsoft word, Excel, PowerPoint and Chinese Word Processing.

Interested parties, please send full resume, expected salary and contact telephone number by email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it or fax 3011-9424.